I can't access my account

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    antler
    Asked on November 08, 2012 at 10:03 AM

    Hi

    I used yens@tc-comms.co.uk to creat an account

    But I forgot my password and requested the password many times but didn't receive any email from your site.

    Could you have a look for me.

     

    Thanks

    Yen

  • Profile Image
    Welvin
    Answered on November 08, 2012 at 10:07 AM

    Hi Yen,

    We cannot find any account associated with the given email address, yens@tc-comms.co.uk

    Thanks

  • Profile Image
    antler
    Answered on November 08, 2012 at 10:53 AM

    Hi Welvin,

    How about the account name pegasus?

  • Profile Image
    EduardoMendez
    Answered on November 08, 2012 at 10:56 AM

    Hi there!

    We have found that account.  it has this e-mail associated with it:

    info@pegasuswebservices.co.uk

    You can simply request a password change by clicking on the "forgot password" button.

    Let us know if that helps!

  • Profile Image
    antler
    Answered on November 08, 2012 at 11:08 AM

    Hi,

    I think I have done something really stupid.

    It was ok when I used the same account and password to the create a new account page.

    I have changed the email address to mine, but after I logged out and tried to log in again.

    The system doesn't allow me to log in.

    Could you please have a look for me,

    I created two forms on that account yesterday.

     

    Thanks

    Yen

  • Profile Image
    pinoytech
    Answered on November 08, 2012 at 11:31 AM

    Hi Yen,

    Can you please try to delete your browser cache and cookies? And by the way, as I've check your account "Pegasus", the email was already change from info@pegasuswebservices.co.uk to yens@tc-comms.co.uk.

    Thank you!