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rebaseneffAsked on May 6, 2024 at 3:47 PM
I just got charged for the bronze monthly plan when earlier in April I payed for the silver yearly. Not sure what my current subscription is and what happened to my silver yearly.
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Eleazar JotForm SupportReplied on May 6, 2024 at 5:55 PM
Hi Rebecca,
Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.
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Eleazar JotForm SupportReplied on May 7, 2024 at 5:43 AM
Hi Rebecca,
Thanks for your patience. I checked the image you sent and it shows that it is dated April 2, 2024, and is for a Silver Plan. I also checked your account and it seems you are on the Starter Plan.
If you have received an invoice for a Bronze Plan subscription, can you share a screenshot of that invoice?
Once we hear back from you, we'll be able to help you with this.