What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Charging for form usage once you reach your limit.

    Asked by guest_23125184080041 on November 08, 2012 at 01:27 PM

    Once you reach your form limit when using free form subissioms, I understand that an email will be sent to the address that is setup on the account.  If the account holder decides to upgrade their form submission service, is it an automatic monthly charge to their credit card for each month or does JotForm charge the account holder for one year of service?

    What if they only need to upgrade for one month, how do they stop their upgrade charge for the next month?  I don't forsee this customer getting near or over 100 form submittles in a month.  However, if they did, it may be only once or twice in a year and they would not need to be charge for the rest of the months.


    Thanks for your help


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    JotForm Support

    Answered by NeilVicente on November 08, 2012 at 01:38 PM

    Here's the answer Craig:


    Hope you find it informative.