How to remove the extra field that is not showing in the build mode

  • joe_joe891_Joe
    Asked on May 6, 2024 at 6:19 PM

    Good evening,


    I've currently run into a problem where I cannot remove what appears to be a glitched form question/field. It does not show up when building the form but shows up when previewing it.

    How to remove the extra field that is not showing in the build mode Image 1 Screenshot 20

    I cannot find a way to remove this and it is not apart of the email field below it. Thank you.

  • Lesther JotForm Support
    Replied on May 6, 2024 at 8:43 PM

    Hi Joe,

    Thanks for reaching out to Jotform Support. I was able to replicate the issue in a clone of your form. Here's how to fix it:

    1. Open the Field Manager app.
    2. Click on the Manage Fields button and then allow access to your forms on the pop-up window.
      How to remove the extra field that is not showing in the build mode Image 1 Screenshot 30
    3. Click on the Open a Form to Begin.
    4. Select the form and then click on the Continue button.
    5. Hover your mouse on the very first field on the list, and then click on the "X" icon to delete.
      How to remove the extra field that is not showing in the build mode Image 2 Screenshot 41

    Open your form again, and the field "Type Your Question" should have disappeared.

    Give it a try and let us know if you have any other questions.

 
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