What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How do I change the Email Alerts recipient address and make it work?

    Asked by bugwb_admin on November 08, 2012 at 02:09 PM

    There seems to be an error. I go to Email Alerts and get to the screen to change the recipient email address to "Sarah_Dempsky@baylor.edu" and hit next, then I click test email and the recipient email is sent to the account email "goldenwaveband@baylor.edu" not the sarah address. I've uploaded a screen shot. This is within my GWB Interest Form. Please help.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on November 08, 2012 at 02:13 PM


    The Test Email function will send only to the email address associated to your JotForm account. This restriction was put in place to prevent spam abuse to our email system.

    To test your newly added form recipients, you must submit the actual live form.

    Hope this answers your question.