What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    To my understanding if the form is not used there are no monthly charges. The form has not been used, why did i receive an email saying $9.95 will be

    Asked by Kecia Foster on November 08, 2012 at 03:01 PM
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    JotForm Support

    Answered by EduardoMendez on November 08, 2012 at 03:22 PM

    Hi there!

    I see that you are signed up for a Premium account.  If you have signed up for this subscription you will be charged regardless of your use.

    How it works is:

    You can choose your plan according to your needs.

    If you expect to receive more then 100 submissions per month you can sign up for a Premium account.

    If you don't expect to receive more then 100 submissions per month, you can use ALL the features and support that JotForm offers.  When you are close to your limit you will receive a warning letting you know that if you surpass the limit of your account your forms will be dissabled.  You have the choice of upgrading or downgrading at any time.

    So, in your case, you had made the choice of a Premium account and that is the reason you are being billed.  You can downgrade if you feel 100 submissions are enough for your needs and simply upgrade when you feel necesary.

    Hope that information helps!