What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Monday was last email received

    Asked by maizeremodeling on November 08, 2012 at 05:24 PM

    ABsolutely great service!  Thank you for the availability.  We have all of a sudden stopped receiving the emails.  Monday was the last one received.  Read the forum, and checked to see if the noreply@jotform.com was being used, and it is.  Even the test messages are not being received (just tried a couple).  Any assistance would be greatly appreciated.  Thank you.



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    JotForm Support

    Answered by Mike_T on November 08, 2012 at 05:37 PM

    Thank you for contacting us.

    Your mail server blocked the message from us due to the following reason:

    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Message rejected due to content restrictions'

    Then, our system placed your email address to the bounced list. Now we have removed your email from the bounced list, so please re-check the email delivery.

    Can you try to whitelist noreply@jotform.com email on your mail hosting provider side? It is recommended to do this in order to avoid further blocks from your mail server.

    Please feel free to contact us if you need any further assistance.