What is causing integration failure with Quickbooks?

Trying to create invoices in quick books with new form submissions, but its failing - Why?

Hi Megan,

Thanks for reaching out to Jotform Support. Can you give us more details of the error that's happening on your end?

As soon as we hear back from you we'll help you more with this.

The error message says that it can’t create an invoice for an existing customers, only new customers? Is that correct?

Hi Megan,

Thanks for getting back to us. I understand the issue, but I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

In the meantime, let us know if you have any other questions.

Hi Megan,

Thanks for your patience and understanding, we appreciate it. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

After investigating a bit, I found that the error occurs when the customer, vendor, or employee name you're trying to add or import already exists in QuickBooks Online. You can find more information about it in this article I found online. You can also contact Quickbooks Support here about the error.

Let us know if there’s anything else we can help you with.