Square Integration: how to cancel user subscription

Why are my recurring payment forms still generating square invoices after they have already paid the final payments/all installments? How do I stop this?

I never got the Recurring Payment Emails as the business owner. How can I cancel a client's subscription in Jotform so It doesn't continue to generate square invoices after the credit cards on file are removed?

Hi Mary,

Thank you for contacting Jotform Support. Please make sure that this has been done within your Square dashboard. The steps on how to do so according to this guide:

1. Go to Invoices from your online Square Dashboard.
2. Click the ‘…’ on an active recurring invoice/donation. Recurring invoices will have a status marked Recurring and will follow an ID convention similar to 000001-R-0001.
3. To edit the information on a single invoice, click Edit Recurring Invoice.
4. To cancel it, click Cancel Recurring Invoice.

In addition to you as merchant can also cancel the subscription from your Square dashboard. Merchant should go to Customer page and find related customer. After that, merchant should remove customer's card. This guide will show you how to do that. 

Additionally, both merchants and customers can cancel subscriptions via email now. Jotform sends you and your customer an email about the recurring payment. In the email, there is a link to cancel the subscription. Click the link, and confirm the cancellation on the next screen. Example as shown in the screenshot below:

Last but not least, please make sure that you're login to the correct Square account that is integrate with the form.

Give it a try and let us know if you need any help.