Not receiving emails

Thank you. We are not getting any emails from our forms all of a sudden.. Can you help us troubleshoot that?

Hello documentprintingservices,

Thanks for reaching out to Jotform Support. I'm sorry you're having trouble with this. Can you please share the link to your form, who's' not getting any emails so that we can check and investigate further? Also, I notice that you're using a custom SMTP sender. Google added some extra measures to stop potential spam from the start of February this year, which you can read more about here on their blog if you wish.

Following that, it's possible that something has changed with the authentication for your SMTP sender, causing it to trigger this new measure from Google. So my first suggestion would be to simply re-input the details for the SMTP sender to see if this fixes any authentication issues and solves the problem. You can use these steps to access your SMTP sender details:

1. Click on your avatar at the top navigation bar.

2. Select Settings from the menu to open the Account Settings page.

3. Navigate to the Sender Emails section.

4. Click the pencil icon to open the SMTP Settings to update the details.

5. Lastly, after inputting the details, you can simply click on Save Email.

You can also add noreply@jotform.com to your safe sender list to ensure emails are delivered.

Keep us updated and let us know if you need any more help.