- enifmoruAsked on November 09, 2012 at 09:33 AM
The autoresponder e-mail message isn't been sent to submitter's e-mail while notification e-mail works without problems.
- JotForm SupportjonathanAnswered on November 09, 2012 at 10:01 AM
It seems the autoresponder email is not able to understand non-english character in the field labels. Like in your Email field (Ваш E-mail). However replacing it with common english letter will make it work.
Please try changing the Email field label to all english character/symbol.. i.e. "AutoEmail"
When I did this change, I was able to recieve the autoemail in my test form.
Please inform us if the issue persists after doing the change.
- enifmoruAnswered on November 12, 2012 at 04:34 AM
Thank you very much.
You're very helpful!
- JotForm SupportjonathanAnswered on December 25, 2012 at 08:55 AM
Our dev team had already applied the fixes on the 'non-english' character in the email field label, that is causing issue for the autoresponder email not working.
If you can, we can test this further by restoring the 'non-english' character label you used before on the form's email field -- prior to the one I suggested.
I did it on my test form, and it work. We should test it on your form also to have better confirmation.