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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Autoresponder doesn't work

    Asked by enifmoru on November 09, 2012 at 09:33 AM

    Hi,

    The autoresponder e-mail message isn't been sent to submitter's e-mail while notification e-mail works without problems.

    http://form.jotformeu.com/form/23113810371340

     

    Please suggest!

    Page URL:
    http://form.jotformeu.com/form/23113810371340

  • Profile Image
    JotForm Support

    Answered by jonathan on November 09, 2012 at 10:01 AM

    Hi,

    It seems the autoresponder email is not able to understand non-english character in the field labels. Like in your Email field (Ваш E-mail). However replacing it with common english letter will make it work.

    Please try changing the Email field label to all english character/symbol.. i.e. "AutoEmail"

    When I did this change, I was able to recieve the autoemail in my test form.

    Please inform us if the issue persists after doing the change.

    Thanks.

  • Profile Image

    Answered by enifmoru on November 12, 2012 at 04:34 AM

    Thank you very much.

    You're very helpful!

  • Profile Image
    JotForm Support

    Answered by jonathan on December 25, 2012 at 08:55 AM

    Hi,

    Our dev team had already applied the fixes on the 'non-english' character in the email field label, that is causing issue for the autoresponder email not working.

    If you can, we can test this further by restoring the 'non-english' character label you used before on the form's email field -- prior to the one I suggested.

    I did it on my test form, and it work. We should test it on your form also to have better confirmation.

    Thanks.