Unable to open the files uploaded by users.

Hello,

We are having an issue with the attachments. When we receive the email notification with the submission, we click on the link to retrieve the attachment; we get a 404 error message. So far, we have experienced the issue with one form—a New Request for Business Utility Service. I can forward you the notification if you provide me with an email address. If you need anything else, please let me know. Thank you so much for all your help.

Hi Yeidee,

Thanks for reaching out to Jotform Support. I am sorry you are having trouble with this. Keep in mind that there is a feature on your account that requires a login to access the user's uploaded files. Let me show you how to disable this feature:

1. Go to your Account Settings.
2. Under the Security tab, uncheck the box for the Require Login to View Uploaded Files.

That's it. Let us know if you have any other questions.

Thank you so much; let me try that. It's strange because it has been working fine for a few weeks.
Yeidee Seguinot, CAP
Business Technology Administrator
KUA | IT Department
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It worked! Thank you so much!
Yeidee Seguinot, CAP
Business Technology Administrator
KUA | IT Department
...