HIPAA Compliance Inquiry

We are a customer and i do have few question about your healthcare app , we are building a marketplace for intake and have few questions

my cell number 408.8390269

Hi Nati,

Thanks for reaching out to Jotform Support. Sure, let me help you with this. But first, are you asking about our Jotform Health: Medical Forms? If yes, what questions do you want to ask about this?

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

Please read my email we a paid customer and need to talk to someone over the phone , is it doable ?my number is 408.8390269

Hi Nati,

Thanks for getting back to us. We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a forum thread from the Contact Us page. We’ll be happy to help.

Once we have a better idea of what’s going on, we’ll be able to come up with a solution.

here is our spec

1. User Authentication:

• Secure login and authentication system.
• Multi-factor authentication (MFA) to enhance security.
• Automatic logout after a period of inactivity.

1. Data Collection:

• Personal Information: Name, DOB, contact details.
• Insurance Information: Provider name, policy number, group ID.
• Health Questionnaire: 30 questions related to health history and current health status.

1. Data Storage:

• All data must be encrypted both at rest and in transit using AES-256 encryption.
• Use of secure, HIPAA-compliant cloud services for data storage.

1. Data Access and Sharing:

• Capability to share data with authorized healthcare providers with user consent.
• Detailed logging of all access and sharing activities for audit purposes.

1. User Interface:

• Simple, intuitive interface for ease of use.
• Accessibility features to assist users with disabilities.

1. Compliance and Security:

• Implementation of all necessary HIPAA security and privacy protocols.
• Regular security audits and updates to ensure ongoing compliance.

can you do it on your platfrom ?

Hi Nati,

Thanks for getting back to us. I have answered your question below.

1. User Authentication:

• Secure login and authentication system. - When your account is accessed using a different device, a Access Code is sent out via email.
• Multi-factor authentication (MFA) to enhance security. - 2FA is currently in Beta and is only available for limited users. As for Enterprise, SSO is available.
• Automatic logout after a period of inactivity. - This is already implemented in our system.

1. Data Collection:

• Personal Information: Name, DOB, contact details. - You can add form elements on into the form to collect this information.
• Insurance Information: Provider name, policy number, group ID. - Same with the first question.
• Health Questionnaire: 30 questions related to health history and current health status. - Collection of this data is only allowed if your account is HIPAA-compliant, which is available for Gold subscription.

1. Data Storage:

• All data must be encrypted both at rest and in transit using AES-256 encryption. - Our platform uses 256-bit Secure Socket Layer (SSL) connection that uses a SHA256 Certificate
• Use of secure, HIPAA-compliant cloud services for data storage. - HIPAA security compliant features are available once HIPAA feature is enabled on account.

1. Data Access and Sharing:

• Capability to share data with authorized healthcare providers with user consent.
• Detailed logging of all access and sharing activities for audit purposes. - Audit logs is only available for Enterprise account.

1. User Interface:

• Simple, intuitive interface for ease of use. - With our Form Builder, you can drag and drop elements into the form to create a web form. I suggest to check out our User Guide and Jotform Academy for information about our platform.
• Accessibility features to assist users with disabilities. - Form Accessibility feature is available.

1. Compliance and Security:

• Implementation of all necessary HIPAA security and privacy protocols.
• Regular security audits and updates to ensure ongoing compliance. - For more information about the platform HIPAA compliance, check out these pages: Jotform HIPAA Compliance and HIPAA-Friendly Online Forms.

You may also contact Enterprise Sales Team via this form for features that are only available for Enterprise user, such as sub-users feature.

Let us know if there’s anything else we can help you with.