Account Suspended: Collecting credit card using plain text field.

When I just logged in, I received the screen that said my account had been suspended. All of the forms that I use have been briefed to any recipients stating that personal information is being used to setup their accounts and the forms are all encrypted. Please unsuspend my account.

Thank you,

David Wells

Hi David,

Thanks for reaching out to Jotform Support. This form was found in your account (David_Wells -david.w@networkinaction.com) as suspicious of phishing activity because you're collecting credit card details in plain form fields:

Due to our PCI certification, we are required to deny the collection of credit card details on regular forms. But, we do have other PCI-compliant ways of doing this. All you need to do is choose one of the many payment processors available on our platform and integrate it with your form. You still won't be able to collect credit card details directly, though.

If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called Payment Authorization. To learn more about this, you can check out our guide about How to Enable Payment Authorization. We’ve removed the offending fields on your form and lifted the suspension on your account. Please refrain from making new forms with fields that are against our Terms of Use to avoid this kind of thing from happening again.

Let us know if there's anything else we can help you with.