Our Account has been locked again

Would you please be kid enough and let me sign back in. I believe one of my coworkers has a wrong password and keeps locking us out. Thank you!

Hi Angel,

Thanks for reaching out to Jotform Support. The account was suspended because your form 240116331046139 was flagged for collecting Credit Card information using basic fields. I've deleted the offending fields and reactivated your account, so you should be able to login now.

Take note that collecting credit information is not allowed in Jotform. Due to our PCI certification, we are required to deny the collection of credit card details on regular forms. We do have a PCI compliant was to do this, like utilizing any of the Payment Processors available in Jotform and integrate it into your form. You still won't be able to the credit card details directly though.

If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called Payment Authorization. You can follow this guide on How to Enable Payment Authorization.

Let us know if there's anything else we can help you with