Why can't I download a Csv file of my orders? I used to be able to do this.

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    ariaadmin
    Asked on November 12, 2012 at 08:06 AM
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    Deygus
    Answered on November 12, 2012 at 10:49 AM

    I apologize for this problem, I have realized that you have over 500 submissions so the reason that it is taking awhile for you to download them via a .csv file is because there are so many so it will take some time for it to compile. I've tested it and was able to download the .csv file with no problems.

     

    If you are having trouble getting it to download then your best bet would be to lessen the amount of submissions being downloaded to shorter amounts by specifiying it with a custom timeframe in your Configurations for your submissions.

     

    If you are still having trouble then just let us know.