What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I download a Csv file of my orders? I used to be able to do this.

    Asked by ariaadmin on November 12, 2012 at 08:06 AM
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    JotForm Support

    Answered by Deygus on November 12, 2012 at 10:49 AM

    I apologize for this problem, I have realized that you have over 500 submissions so the reason that it is taking awhile for you to download them via a .csv file is because there are so many so it will take some time for it to compile. I've tested it and was able to download the .csv file with no problems.

     

    If you are having trouble getting it to download then your best bet would be to lessen the amount of submissions being downloaded to shorter amounts by specifiying it with a custom timeframe in your Configurations for your submissions.

     

    If you are still having trouble then just let us know.