What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm all of a sudden does not get forwarded to our email address. How can I fix this problem?

    Asked by Algarseco on November 12, 2012 at 10:58 AM

    We have not changed the website, nor the form itself, but suddenly the forms are not forwarded to our email account. Why is that happening and how can I fix it? I have added "Jotform" and noreply@jotform.com to the form, but it does not make any difference. This is very annoying!!!

    Page URL:
    http://www.algarseco.pt/contact_form.htm

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    Answered by pinoytech on November 12, 2012 at 11:07 AM

    Hi there,

    Sorry for the inconvenience that may have caused. Your recipient email address is in our bounce list upon checking and I've remove it for you. Can you please whitelist JotMail's IP's Addresses?

    Thank you!

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    Answered by Algarseco on November 12, 2012 at 11:56 AM
    New response receivedIt's working now, thank you.
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    Answered by pinoytech on November 12, 2012 at 12:02 PM

    Good to hear that! If you need our assistance again, do let us know.

    Thank you and have a great day!