Embedded Form: Page Shows as Not Secure

  • katyme
    Asked on May 8, 2024 at 4:35 PM

    We have embedded your form into html pages on our 2 websites and it appears that this has affected our security certificate. Now there is a warning for potential web visitors. Are you aware of this problem and what can we do to fix it. 

  • Jemuel JotForm Support
    Replied on May 8, 2024 at 5:39 PM

    Hi Katy,

    Thanks for reaching out to Jotform Support. We only provide secure forms. As you can see in your standalone form URL, it uses HTTPS, which means that a URL is secured by an SSL certificate.

    If your website domain doesn't have an SSL Certificate, it can't establish a secure connection. You must contact your domain provider and ask about SSL Certificate, which is mostly a commercial add-on for a domain name, so you have to purchase it before your domain can establish a secure connection.

    Let us know if you have any other questions.

 
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