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Viola JohnsonAsked on May 8, 2024 at 5:43 PM
I understand my account is disabled. I need your help in fixing this
Page URL: https://form.jotform.com/241285392946163 -
Gian JotForm SupportReplied on May 8, 2024 at 6:17 PM
Hi Viola,
Thanks for reaching out to Jotform Support. Your account has been suspended because your Service Fee Agreement Template form is collecting credit card details using plain text fields. Here's a screenshot of the fields:
Please be advised that this is a violation of our Terms of Use. Since you have not collected any submissions yet, I have deleted the offending fields and reactivated your account.
Let us know if you need any other help.