Account is suspended due to credit card details collection

  • Viola Johnson
    Asked on May 8, 2024 at 5:43 PM

    I understand my account is disabled. I need your help in fixing this

  • Gian JotForm Support
    Replied on May 8, 2024 at 6:17 PM

    Hi Viola,

    Thanks for reaching out to Jotform Support. Your account has been suspended because your Service Fee Agreement Template form is collecting credit card details using plain text fields. Here's a screenshot of the fields:

    Account is suspended due to credit card details collection Image 1 Screenshot 20

    Please be advised that this is a violation of our Terms of Use. Since you have not collected any submissions yet, I have deleted the offending fields and reactivated your account.

    Let us know if you need any other help.

 
Your Answer