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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error when processing a payment on Stripe

    Asked by jeanettebmz on November 12, 2012 at 05:00 PM

     artdent left a message on Chat

    I am using Stripe   There seems to be an error when processing a payment when it is embedded.  
    It keeps telling customers that they must supply a valid card  
    When you use a direct link to the form, it works.   
    I sent a request in some time ago, but I have not heard anything back.
    please email me a number I can call to explain the problem further. We need this resolved AS

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    JotForm Support

    Answered by jonathan on November 12, 2012 at 07:19 PM


    Hi, we do not provide phone support though -- so, I cannot provide you a phone number.

    However, we can try to resolve this via this topic/email or if you are online, we can use the chat.

    As for your issue now, please check this thread . Could it be you are also experiencing issue related to stripe provide key?

    Will wait for your updated response.