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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to recieve files on required upload fields

    Asked by jeanettebmz on November 12, 2012 at 05:10 PM

    trimarqcommunications  left a message on chat

       Hello - I have an upload field on my form which is required. I just received a submission with no attachment. Is there a logfile anywhere to tell me what went wrong?   
    Did they upload an unpermitted file or perhaps the upload timed out?

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    JotForm Support

    Answered by jonathan on November 12, 2012 at 07:02 PM


    Hi, unfortunatelly there is no log during the upload process that can be shown. 

    Most of the time though, the probable reasons for uploaded data not going thru the submitted forms is if the user terminated/cancelled the submission while still in the process of completing the upload..


    Most likely also, this can happen if javascript is disabled on the browser of the user using the form.

    Hope this help. Please inform us if you have further inquiry.