What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form not submitting

    Asked by bodytalk on November 13, 2012 at 02:07 AM

    Hi 

     

    twice now in the last month I have had clietns fill in and say they submitted my form and I have not received anythng on my end....... can you kindly check what is going on ? 

     

    Thanks 

    Lee-Ann Connolly

     

    The form link is : 

  • Profile Image
    JotForm Support

    Answered by Welvin on November 13, 2012 at 02:18 AM

    Hi Lee-Ann,

    Please try to setup your form notifications into something like this;

    Also, please Whitelist Jotmails IP Address: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks

  • Profile Image

    Answered by bodytalk on November 13, 2012 at 02:30 AM
    It always was set up ?? Did it undo itself somehow ?
  • Profile Image
    JotForm Support

    Answered by Welvin on November 13, 2012 at 02:42 AM

    Hi Lee-Ann,

    No. I have check your form before giving you the solution. The above screenshot isn't your current settings, please do the same so you can make the submissions notifications to go through your email address.

    Set you form notifications "Sender Name" to Full Name field of your form

    Set you form notifications "Sender Email" to noreply@jotform.com

    Set you form notifications "Reply-to Email" to Email field of your form

    -All of this can be configured by clicking on each dropdown options and selecting them accordingly.

    Thanks