form not submitting

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    bodytalk
    Asked on November 13, 2012 at 02:07 AM

    Hi 

     

    twice now in the last month I have had clietns fill in and say they submitted my form and I have not received anythng on my end....... can you kindly check what is going on ? 

     

    Thanks 

    Lee-Ann Connolly

     

    The form link is : 

  • Profile Image
    Welvin
    Answered on November 13, 2012 at 02:18 AM

    Hi Lee-Ann,

    Please try to setup your form notifications into something like this;

    Also, please Whitelist Jotmails IP Address: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thanks

  • Profile Image
    bodytalk
    Answered on November 13, 2012 at 02:30 AM
    It always was set up ?? Did it undo itself somehow ?
  • Profile Image
    Welvin
    Answered on November 13, 2012 at 02:42 AM

    Hi Lee-Ann,

    No. I have check your form before giving you the solution. The above screenshot isn't your current settings, please do the same so you can make the submissions notifications to go through your email address.

    Set you form notifications "Sender Name" to Full Name field of your form

    Set you form notifications "Sender Email" to noreply@jotform.com

    Set you form notifications "Reply-to Email" to Email field of your form

    -All of this can be configured by clicking on each dropdown options and selecting them accordingly.

    Thanks