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lisamkerchAsked on May 9, 2024 at 4:54 PM
I ordered a basic package 2 days ago and paid for the year but need the HIPAA one can I just pay the difference of the two packages?
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Mafe_M JotForm SupportReplied on May 9, 2024 at 5:41 PM
Hi Lisa,
Thank you for reaching out to Jotform Support. HIPAA Compliance Feature is available on our Gold plan. You will need to upgrade to Gold to get the feature. If you upgrade to Gold Yearly, then you will be paying for the difference between the unused time in Silver Yearly and price of the Gold Yearly. If you upgrade to Gold Monthly, then the remaining balance of the Silver Yearly plan will be applied to the succeeding charges of Gold monthly until it is consumed.
Reach out again if you have any other questions.
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lisamkerchReplied on May 9, 2024 at 7:30 PMthank you
Lisa Kerchensky
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