Account Suspended and IP address blocked!

  • Profile Image
    guest_23178958373063
    Asked on November 13, 2012 at 11:35 PM

    Hi team,

    My account has been suspended, and I'm not sure why?

    My IP address has also been blacklisted.

    All I've done is create forms and put them on my website, and now I can't access my account!

    I've sent in numerous requests for this to be looked at, and I've recieved no communication from the support team whatsoever.

    Can you please help me rectify this so we can start using the forms we have already created?

    Our username is slideeo.

    Thanks, S

     

  • Profile Image
    gori-mathew
    Answered on November 14, 2012 at 03:03 AM

    Hi Slideeo;

    We apologise for the inconvenience this issue has caused to you.Your account must be mistakenly suspended since your forms are clean and not used for phishing.

    I have since activated it and whitelisted your IP. Please lets know if you can now be able to login.