What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account Suspended and IP address blocked!

    Asked by guest_23178958373063 on November 13, 2012 at 11:35 PM

    Hi team,

    My account has been suspended, and I'm not sure why?

    My IP address has also been blacklisted.

    All I've done is create forms and put them on my website, and now I can't access my account!

    I've sent in numerous requests for this to be looked at, and I've recieved no communication from the support team whatsoever.

    Can you please help me rectify this so we can start using the forms we have already created?

    Our username is slideeo.

    Thanks, S


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    Answered by gori-mathew on November 14, 2012 at 03:03 AM

    Hi Slideeo;

    We apologise for the inconvenience this issue has caused to you.Your account must be mistakenly suspended since your forms are clean and not used for phishing.

    I have since activated it and whitelisted your IP. Please lets know if you can now be able to login.