What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Login details not stored

    Asked by DigitalView on November 14, 2012 at 04:08 AM

    Hi,

    I use Google Chrome on a Mac - when I login despite clicking the 'Remember me' check box the browser never stores the information and it appears invisible to 1Password too. I don't have the same problem with other websites, only Jotform, as a result I have to look up the login every time which is presumably not the idea of Remember Me.

    Thanks

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    JotForm Support

    Answered by liyam on November 14, 2012 at 05:20 AM

    Hello DigitalView.  Have you tried clearing all your caches on your Chrome browser?  There might have had some cookie problems on your browser which is causing it not to save the cookies.

    Also, you may also check your browser's options (wrench icon) and go to Settings > Scroll down and click Show Advanced settings >.

    Under Privacy, click the Content Settings button.  Please see to it that the Allow local data to be set (recommended) is selected.  Next, click Manage Exceptions button

    Then see to it that it's not excempting JotForm from saving cookies.

    Please let us know of your progress on this.

    Thanks.