Failed request to remove email from bounce list

Hello there. I'm trying to remove an email from our bounce list but I'm getting a code 401 error when attempting to do so. Looking for guidance and a solution please. Thank you.

Hi specialtybeverage,

Thanks for reaching out to Jotform Support. I went ahead and removed kristen.ball@specialtybevva.com from our bounce list, please check if you are still not receiving emails.

Let us know if you have any other questions.