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COLONIAPHARMAsked on May 10, 2024 at 11:09 AM
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Angeli JotForm SupportReplied on May 10, 2024 at 11:25 AM
Hi Helena,
Thanks for reaching out to Jotform Support. I'm sorry you're having an issue with your form. I've checked the Genetic Nutritional testing form, but I see that your Square integration is not connected. Take a look at the screenshot below:
I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:
I've cleared your form caches. If you have not done so in a while, it could also be helpful to clear your browser cache or use a different one. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, can you share a short recording of what's happening? You can use Loom or another screencast app.
As for your other question, I've moved that to a new thread. You can check that out here.
Give it a try and let us know how it goes.