Sub - Account Password Reset

Sub-account user is not receiving the password reset email after selecting "Forgot Password" and entering their email address.  We have verified the email address.  Help?

May you please provide us the sub user account username or the email address? 

Also, please kindly check the spam/junk folder since the emails may have ended up there. 

Brandy Smith and we have check out spam/junk folders.

It seems there was not ever an account set up for "brandy.smith@greyhound.com", which would explain why the reset email is not sending.  My recommendation would be to remove the brandy.smith@greyhound.com sub-user and have them create a JotForm account associated with their email address.  After they create an account, add them back as a sub-user.