Sub - Account Password Reset

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    kristithompson
    Asked on May 17, 2018 at 10:45 AM

    Sub-account user is not receiving the password reset email after selecting "Forgot Password" and entering their email address.  We have verified the email address.  Help?

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    Kevin_G
    Answered on May 17, 2018 at 12:49 PM

    May you please provide us the sub user account username or the email address? 

    Also, please kindly check the spam/junk folder since the emails may have ended up there. 

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    kristithompson
    Answered on May 17, 2018 at 01:47 PM

    Brandy Smith and we have check out spam/junk folders.

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    david
    Answered on May 17, 2018 at 03:34 PM

    It seems there was not ever an account set up for "brandy.smith@greyhound.com", which would explain why the reset email is not sending.  My recommendation would be to remove the brandy.smith@greyhound.com sub-user and have them create a JotForm account associated with their email address.  After they create an account, add them back as a sub-user.