need help resetting password - I am not receiving an email with reset instructions

need help resetting password - I am not receiving an email with reset instructions

Hi Mckenzie,

Thanks for reaching out to Jotform Support. After checking, I can see that your account is currently a Guest account. Guest accounts are temporary accounts with one-time login only. You won't be able to receive a reset password email to your email account.

You can use the same email address you have for your Guest account and use it to create a Starter account. To create a new account, you can go to this link.

If there is another account that you are referring to, can you please give us the email associated with that account

Give it a try and let us know if you need any other help.