Upload space is not resetting

  • Kaiser_Bailey
    Asked on May 10, 2024 at 1:16 PM

    I have deleted all files and submissions, yet I am showing that I am reaching my upload space? Can you please look into this and correct it.

  • Gaud JotForm Support
    Replied on May 10, 2024 at 1:21 PM

    Hi Bailey Kaiser,

    Thanks for reaching out to Jotform Support. I’m really sorry that this is happening. I'll do my best to help you. I've manually refreshed and reset the upload space counter, and it is currently showing 0.00 B out of 100 MB. So, be assured, it is now resolved. You can log in and check now and use your forms under the starter plan's limits.

    Let us know if you need any other help.

 
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