My account got suspsended

  • Alex Tester
    Asked on May 10, 2024 at 2:38 PM

    I was making an onboarding from for my clients to onboard to my AI appointment automation service. This delay has caxue issues with me getting by clients profiles set up please help me get my account reactivated.

    Jotform Thread 14760201 Screenshot
    Page URL: https://digitalmarketingbyalex.com/ai-appointment-automation
  • Jemuel JotForm Support
    Replied on May 10, 2024 at 3:11 PM

    Hi Alex,

    Thanks for reaching out to Jotform Support. I forwarded your request to our relevant team. I'll get back to you as soon as I have an update.

  • Jemuel JotForm Support
    Replied on May 10, 2024 at 4:49 PM

    Hi Alex,

    Thanks for reaching out to Jotform Support. I'm sorry that this is happening. I checked your account and saw that your account is suspended due to collecting of Login Credentials (Form ID: 241285626982163). Note that this is not allowed because it is against our Terms of Use.

    My account got suspsended Image 1 Screenshot 20For us to reactivate your account, we removed the offending fields from your forms. Your account is now reactivated and we've whitelisted your IP address. You should be able to log back in now.

    Let us know if there’s anything else we can help you with.

 
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