One of the values is not "sticky"

  • HRSSJotform
    Asked on May 17, 2018 at 8:11 PM

    On this form, when I enter information into the fields for the tier and lump sum, the lum sum stays in the field even if I switch the tier number.


    15266021142018 05 17 17 07 55 Screenshot 10


    However, if I switch to 2 and enter an amount in Flexible Spending, and then switch to 3, the Flexible Spending amount will disappear.

    15266022312018 05 17 17 09 31 Screenshot 21

    15266022462018 05 17 17 09 50 Screenshot 32


    Can you tell me what setting I need to update to get the Flexible Spending to stick between 2/3?

  • John_Benson
    Replied on May 17, 2018 at 10:13 PM

    Please change your Clear Hidden Field Values to "Clear On Being Hidden"

    152660925413s Screenshot 10 

    Here's the result of my test form:

    1526609585tec2a Screenshot 21

    I hope this helps. Let us know if you need further assistance.

    Thank you.

  • HRSSJotform
    Replied on May 21, 2018 at 7:44 PM

    Actually, that had the opposite effect of what I was looking for. I want the value to be sticky, not be cleared upon hidden.

  • Jed_C
    Replied on May 21, 2018 at 8:48 PM

    It's the two condition below that clears the field. If you disable those condition, you will notice that selecting Tier 2 and 3 won't clear out the "Flexible Spending Amount".

    1526949839The Easiest Online Form Builde Screenshot 10

    Why it clears the field? The condition states that if 0 or 1 is selected, it will insert 0.00 into the "Flexible Spending Amount" field, this means that if it's not selected, it will insert nothing or clear out the field.

    Maybe it's optional for you to insert the 0.00 value. Would that work for you?

    Looking forward for your response.