I have spent four hours trying to get the calculation Widget to work on

  • Ron Anstis
    Asked on May 18, 2018 at 2:45 AM

    I have spent four hours trying to get the calculation Widget to work on my form, without success!. I have inserted either a drop-down or a multiple choice menu (3 choices for 3 different classes of membership), I have activated and assigned calculation values to each choice, I have created a calculation field to display the results, I have clicked on the Widget icon, and selected the desired field for which I wish to display results, I have placed a plus sign after the 0-9 field, then I have omitted the plus sign. I have selected my desired field three times, so that each choice is available for calculation, and I have added + signs on one occasion after each field on the next occasion after the first two only. At each attempt, I have saved the widget, then done a form preview, (eleven times!!!), entered values in the multi-choice fields but at no time does the calculation work, nor do I get displayed results! I feel that I have followed all of the pertinent instructions carefully. Where do I go from here?

  • Ashwin JotForm Support
    Replied on May 18, 2018 at 5:30 AM

    Please let us know the form with which you are having this issue with and we will take a look.

    What is your JotForm account username or the email address you have used in your account profile? I am unable to find any details with your email address ron.anstis@skymesh.com.au. Alternatively you can also let us know any of your form ID, form URL or webpage URL where you have embedded your form as well.

    We will wait for your response.