What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Need assistance with upgrading back to Premium

    Asked by FLITE on November 14, 2012 at 09:05 PM

    I originally subscribed to the Premium service.  Recently, my credit card was cancelled due to a fraudulent charge, so I need to change my payment info to reflect my new credit card number.  I was not able to locate a place on the Jotform website to make this change, so I downgraded to the "Basic" service, in hopes that I could then click to upgrade back to "Premium" and enter my credit card information.

    I rec'd an email confirming my downgrade to "Basic", but the "My Account" section still shows that I have the 
    "Premium" service.  So I still cannot enter my new payment information.

    Please help -- I just want to submit new credit card information so that my Premium service is not interrupted. 

  • Profile Image
    JotForm Support

    Answered by Welvin on November 14, 2012 at 10:03 PM

    Hi,

    I think you have just made it, I can see that you are downgraded to the basic free plan and upgraded again to our premium plan. I assumed that you have now used the new credit card information. If you find any issues with regards to this, please let us know.

    Thank you