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adjpezzellaAsked on May 21, 2018 at 9:26 AM
Hello,
I have a person who filled out my form, but not complete the payment portion. How do they go back into their form to complete their payment? I see how I can click on the "complete submission" button, but how do I actually get their payment??? Do they have to do back and complete a new registration form to pay?
Thank you.
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AdrianReplied on May 21, 2018 at 11:44 AM
Please note that clicking Complete Submission will not process any payments. It will just move the submission to the completed submissions.
The user will have to make a new submission in order to be able to complete a payment.
If the browser was closed when the user was redirected to make the payment, I am afraid it is not possible to continue making the payment only later.