What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Refund Request

    Asked by lexa1999 on November 15, 2012 at 10:15 AM

    I am writing to request a refund for the number of months the jotform service went unused. I signed up for jotform last Fall for a charity event I ran to raise money for Georgetown University's NICU. Jotform worked great and I enjoyed using the service. The last month we used the service was November (2011). However, I paid for the service through November of this year (2012). I mistook the autocharge on my credit card for a web hosting charge that I am still using. I appreciate your consideration in refunding the 12 months of jotform service I did not use. I will be sure to sign up for jotform the next time we host the charity event (Spring or Fall 2013). Thank you, Lexa (username: lexa1999)

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    Answered by jeanettebmz on November 15, 2012 at 11:23 AM

    We always honor our 30 day money back guarantee , as well as requests for refund with 30 days of the last payment. Unfortunately, your requests goes beyond this policy.

    However, I have refunded the last payment that was made back in Oct 13, though it is beyond 30 days. Please have in mind that you can cancel a subscription anytime .

    Thank you for being a Jotform Customer!