email problems

  • Profile Image
    guest_23206258044043
    Asked on November 16, 2012 at 03:35 PM

    Im not receiving submitted forms to my email the past couple days? I am able to get them here, but they are not coming to me?

     

    Thanks!

  • Profile Image
    EduardoMendez
    Answered on November 16, 2012 at 03:50 PM

    Hi there,

    Can you please share your user name and also the URL or name of your form?

    We'll be glad to assist you!

  • Profile Image
    guest_23206078794055
    Answered on November 16, 2012 at 03:54 PM

    aoiu

  • Profile Image
    NeilVicente
    Answered on November 16, 2012 at 04:07 PM

    @kerrisabino

    Your email a-girls-place@comcast.net was added to our bounce list due to the following reason returned by comcast:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta29.westchester.pa.mail.=
    comcast.net comcast 199.127.232.54 Comcast block for spam.  Please see http=
    ://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    I have since removed the address from our bounce list, but you will need to take extra steps to ensure that this will not happen again.

    For starters, please try configuring ALL your form notifications to use noreply@jotform.com as their Sender Email.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/3207_2011-09-27_0105_001.png

    If after following the suggestion above the problem still persists, you may need to coordinate with comcast to fully resolve the issue.