- guest_23206258044043Asked on November 16, 2012 at 03:35 PM
Im not receiving submitted forms to my email the past couple days? I am able to get them here, but they are not coming to me?
- JotForm SupportEduardoMendezAnswered on November 16, 2012 at 03:50 PM
Can you please share your user name and also the URL or name of your form?
We'll be glad to assist you!
- guest_23206078794055Answered on November 16, 2012 at 03:54 PM
- JotForm SupportNeilVicenteAnswered on November 16, 2012 at 04:07 PM
Your email firstname.lastname@example.org was added to our bounce list due to the following reason returned by comcast:
Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta29.westchester.pa.mail.=
comcast.net comcast 22.214.171.124 Comcast block for spam. Please see http=
I have since removed the address from our bounce list, but you will need to take extra steps to ensure that this will not happen again.
For starters, please try configuring ALL your form notifications to use email@example.com as their Sender Email.
If after following the suggestion above the problem still persists, you may need to coordinate with comcast to fully resolve the issue.