What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal integration and reoccurring payments

    Asked by guest_23205587793058 on November 16, 2012 at 04:26 PM
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 16, 2012 at 04:34 PM

    Thank you for contacting us.

    We do not provide support over the phone, but that may be changed in the future.

    In the meantime, we will be happy to assist you 24/7 via forum and email support. Also, we hope to implement constant Live Chat support in the near future.

    If you need any further assistance, just create a new forum thread and we will get back to you shortly.

  • Profile Image

    Answered by guest_23205587793058 on November 16, 2012 at 04:56 PM

    Jotform and Paypal intergration.....for my website it is not intergrated properly or correctly....Yesterday, I Contacted PayPal they said, everything is correct and in place on Paypal side for intergration on my website...it is Jotforms that is not doing it correctly ...that it is Jotforms that is the issue....What do I do.....

  • Profile Image

    Answered by guest_23205587793058 on November 16, 2012 at 05:15 PM

    Do you need API Credentials to make Paypal work?

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on November 16, 2012 at 05:40 PM

    Hi there,

    Can you please share the URL of the form you are trying to integrate? 

    We'll be glad to assist you!

  • Profile Image

    Answered by guest_23205587793058 on November 16, 2012 at 05:48 PM
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on November 16, 2012 at 05:58 PM

    Hi there,

    I have tested a clone of your form and the integration seems to be working properly.

    Here is a screenshot of the redirection to the paypal secure gateway:

    Let us know if the issue persists!

  • Profile Image

    Answered by guest_23205587793058 on November 16, 2012 at 05:59 PM

    What I want to do is...

    Have 4 Packages to choose from.....They are called Bronze, Silver, Gold and Platinum.....each have a total price.....

    Within each of the packages..they all have to make a deposit of $500.00 USD to be submited first....then

    they have an Option Payment Plan...see below..

     

    Payment Options:

    There are four payment plans available for the US iLink Organization Partners Services, among which the amount is based on the US iLink Package the student and undersigned has selected/chosen demonstrated on page 1 and page 2 of this contract.  In addition, any payment(s) in RMB needs to be equivalent to USD on the day you make the payment (see date exchange currency rates).

          ·         Full Payment: One payment due after the applied deposit.  A 2% discount is

                 given to those choosing this option.

    ·         Semiannual Payment: Two equal payments after applied deposit.

    ·         Quarterly Payment: Four equal payments after applied deposit (plus add $100 USD extended –payment plan fee for each payment).

    ·         Monthly Installment: Ten equal payments after applied deposit (plus add $100 USD extended –payment plan fee for each payment).

    ·         First Applied Deposit Payment is $500 USD (non-refundable)

     

    The First Applied Deposit payment is due on the First Submission Due Date:  

    (this is when they apply....on Jotforms....  Can you help......and direct me....

  • Profile Image

    Answered by guest_23205587793058 on November 16, 2012 at 06:05 PM

    I have a paypal account but the buyer does not have one...they are a international student........they just want to make a payment to my account.....

     

    Two days ago....they were charged $1.00 and could not put the $500.00 deposit in....and then days next month make another payment....

     

    Please help, what is not working correctly.....

  • Profile Image

    Answered by guest_23205587793058 on November 16, 2012 at 06:09 PM

    Do the buyer have a paypal account? Is this what you are showing....

     

    Let us know if the issue persists!

     

    HAVE A PAYPAL ACCOUNT means the buyer...not me the seller....????? I am Confused.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on November 16, 2012 at 06:22 PM

    Hi there,

    If you are using Paypal to collect your funds, the buyer also needs to have a paypal account.

    Once the buyer submits the application, they are redirected to the page that I have showed you.  There they log into their account and make the payment.  They need a paypal account to pay with paypal!

    If the buyer doesn't have a paypal account, then you need to look for a different payment gateway such as Authorize.net.

    Let us know if you need further assistance!

  • Profile Image

    Answered by guest_23205587793058 on November 16, 2012 at 06:59 PM

    Hi there....

    I just called Paypa again....they told me I am set at there end.....Also the buyer does not need to have a paypal account.....you need to have a

    Guest Checkout...and nable on the screen....with paypal....Check out enable....

     

    Also you we have had intergration payment done before with out paypal account useres....but have not use it for several months...now it is not rorking correct. What happened....it is still jotform issue......

     

    In addition, PayPal told me that you do need my API Credentials...Do you have it...or it does not work....Please respond....

     

     

  • Profile Image

    Answered by guest_23205587793058 on November 16, 2012 at 07:21 PM

    Jotforms words......

    Integrated Credit Card Payments. Collect payments right from your web forms without leaving for a payment gateway. JotForm now integrates with Paypal Pro and Authorize.Net.

    No account required. We always strive to make things easier and quicker for our users. That's why we now do not require an account to save and use your forms.

  • Profile Image

    Answered by guest_23205587793058 on November 16, 2012 at 07:29 PM

    Oh, what is Zapier Intergration....

  • Profile Image
    JotForm Support

    Answered by Mike_T on November 16, 2012 at 07:38 PM

    Let me please provide some information about our PayPal integration, and I am sorry for possible misunderstandings.

    I just called Paypa again....they told me I am set at there end.....Also the buyer does not need to have a paypal account.....

    Users without PayPal accounts should be able to pay too:

    Integrated Credit Card Payments. Collect payments right from your web forms without leaving for a payment gateway. JotForm now integrates with Paypal Pro and Authorize.Net.

    This is related to PayPal Pro and Authorize.Net integrations only. These integrations are not redirecting to the payment gateway websites, they collect payments directly from the forms.

     

    Oh, what is Zapier Intergration....

    Zapier allows you to connect with other web services. Please take a look at the following blog post:

    JotForm is now on Zapier: Send Your Form Data to 100+ Web Services

    If something is not clear, please let us know.

  • Profile Image

    Answered by usilink on November 16, 2012 at 08:20 PM

    OK, I have several questions...with what I have set up with you......Jotforms....

    1. Can I receive payments from an International buyer.....

    2. Paypal tells me, that Jotforms needs my API Credentials which I got from Paypal....So do you have it so I can receive payment.....

    3. I am on regular Paypal not Paypal Pro.... Paypal says what I need is on Paypal only...no Pro.....

    Please Response....

     

  • Profile Image

    Answered by usilink on November 16, 2012 at 08:25 PM

    In addition....How do I set-up on Jotforms... the below options...for payment with Paypal.... Option Payment Plan...see below..

    Payment Options:

    There are four payment plans available for the US iLink Organization Partners Services, among which the amount is based on the US iLink Package the student and undersigned has selected/chosen demonstrated on page 1 and page 2 of this contract. In addition, any payment(s) in RMB needs to be equivalent to USD on the day you make the payment (see date exchange currency rates).

    · Full Payment: One payment due after the applied deposit. A 2% discount is

    given to those choosing this option.

    · Semiannual Payment: Two equal payments after applied deposit.

    · Quarterly Payment: Four equal payments after applied deposit (plus add $100 USD extended –payment plan fee for each payment).

    · Monthly Installment: Ten equal payments after applied deposit (plus add $100 USD extended –payment plan fee for each payment).

    · First Applied Deposit Payment is $500 USD (non-refundable)

    The First Applied Deposit payment is due on the First Submission Due Date:

    (this is what I want the buyer to select.....One of these Options on Jotforms.... Can you help and direct me on the steps to do this.....on Jotforms

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on November 16, 2012 at 09:09 PM

    Hi there, in response to your questions:

    1. Can I receive payments from an International buyer.....

    Yes you can.  You can reeceive payments from any international credit card (Note: some credit cards are not for international use).  Users can pay even if they do not have a Paypal account.

    2. Paypal tells me, that Jotforms needs my API Credentials which I got from Paypal....So do you have it so I can receive payment.....

    No, we do not need this information unless you were using Paypal Pro.  All you need is the email that is associated with your paypal account.  You enter this e-mail when you are setting up your Payment Gateway.

    3. I am on regular Paypal not Paypal Pro.... Paypal says what I need is on Paypal only...no Pro.....

    That is up to you.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on November 16, 2012 at 11:14 PM

    As per your payment plans.

    Unfortunately, this is not possible with our form builder alone. But we can get pretty close to your request.

    Here is a sample of a workaround.

    It involves 5 forms.

    Main form redirects users according to their choice of plans.

    Main form: http://form.jotformpro.com/form/23206745897969

    Quarterly Payments Form: http://www.jotform.com/23208279471961

    Semi Annual Form: http://www.jotform.com/23208015631947

    Monthly Form: http://www.jotform.com/23208545669966

    Full Payment Form: http://www.jotform.com/23208681356960

    You may clone the forms and use them as your own (Please change the E-mail notifications and the paypal information on the forms if you choose to use them.)

    NOTE:  The subscriptions will not automaticly end once the full amount has been paid!  You must notify your users to please cancel their subscription once their payments have been completed.  Or, you must manually end the subscription in Paypal once the payments have been completed.