What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to cancel monthly subscriptions accepted through forms?

    Asked by gcugirl27 on November 17, 2012 at 02:50 PM

    I'm setting up a form that allows customers to subscribe to my service for a 1-year period. They will pay a small fee every month, but how to I make sure that the payments are stopped after one year?

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    JotForm Support

    Answered by NeilVicente on November 17, 2012 at 03:18 PM


    I hate to say this but Paypal does not have this feature yet. The only option left is manual cancellation of the subscription via your Paypal account panel.

    Hope this answers your question. Feel free to contact us again should you have further questions or concerns.