What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I need to update my credit card number

    Asked by artbyaprilmae on November 19, 2012 at 10:02 AM

    I have premium account and need to update my credit card number.

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    JotForm Support

    Answered by NeilVicente on November 19, 2012 at 10:32 AM

    Hello,

    Do you still need help with this? Last I checked, it would seem that you have already updated your payment method because the recurring charge for this month went through successfully.

    Please contact us immediately should you require further assistance.

    Best regards

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    Answered by artbyaprilmae on November 19, 2012 at 10:36 AM

    Jonathan with jotform chat walked me through updating my CC# in Plimus.....wish I knew that canceling with them and re-subscribing through jotform would switch me to the new payment system only on jotform.com.  But now I know for next year :)

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    JotForm Support

    Answered by Deygus on November 19, 2012 at 10:46 AM

    We do apologize that you were not informed about how to do this properly sooner but at least now you know for future reference. If you have any further questions or problems please feel free to contact us again.