A black box appears when hitting the submit button

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    branbran
    Asked on November 19, 2012 at 01:57 PM

    Hello,

    I've entered quite a bit of CSS code to get the form perfect - but when I preview the site and hit the submit button a black box appears over the form and I don't get a reply in my email.

    I haven't published the site yet, just testing it out so I can't supply a link.  Do I need to publish it so you can take a look at what I'm talking about?

    By the way Jotform is hands down the best thing I've found for my website - great job!!  I plan on paying for the service once I go live with the site!

     

    Thanks,

    B

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    NeilVicente
    Answered on November 19, 2012 at 02:20 PM

    Hi B,

    The form might have been affected by the webpage's CSS. Try embedding the form using the iFrame embed option.

    Let us know how it goes thereafter.

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    branbran
    Answered on November 19, 2012 at 02:22 PM

    I've been using IFrame.

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    branbran
    Answered on November 19, 2012 at 02:24 PM

    It was working before I used a custom button - I also tried reverting back to a button supplied in the button options and the box still showed up.  You think it has something to do with the code in the JotForm itself?

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    NeilVicente
    Answered on November 19, 2012 at 02:31 PM

    I think I get what your issue is about. You have configured your form to accept only one submission per browser session (Loose Check), that's why the subsequent submissions do not come through.

    The following warning should be displayed, but since the iFrame for your form is quite short, only the gray background is seen.

    To fix this, you will simply need to disable the Loose Check option. Additionally, the 100 submission limit can be a problem down the road. Are you sure you want to keep it that way?

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    branbran
    Answered on November 19, 2012 at 03:07 PM

    Perfect!!  Thank you so much!  What is the default Submission Limit?  I thought I would put the Limit that the account said I had - but I do plan on upgrading once it goes live. 

    Thanks again,

     

    B

  • Profile Image
    branbran
    Answered on November 19, 2012 at 03:08 PM

    Also, I put the loose check because I didn't want a bunch of repeats - is there another way to accomplish this?

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    fxr
    Answered on November 19, 2012 at 05:51 PM

    You could try adding a captcha field to prevent spamming.