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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    A black box appears when hitting the submit button

    Asked by branbran on November 19, 2012 at 01:57 PM

    Hello,

    I've entered quite a bit of CSS code to get the form perfect - but when I preview the site and hit the submit button a black box appears over the form and I don't get a reply in my email.

    I haven't published the site yet, just testing it out so I can't supply a link.  Do I need to publish it so you can take a look at what I'm talking about?

    By the way Jotform is hands down the best thing I've found for my website - great job!!  I plan on paying for the service once I go live with the site!

     

    Thanks,

    B

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    JotForm Support

    Answered by NeilVicente on November 19, 2012 at 02:20 PM

    Hi B,

    The form might have been affected by the webpage's CSS. Try embedding the form using the iFrame embed option.

    Let us know how it goes thereafter.

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    Answered by branbran on November 19, 2012 at 02:22 PM

    I've been using IFrame.

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    Answered by branbran on November 19, 2012 at 02:24 PM

    It was working before I used a custom button - I also tried reverting back to a button supplied in the button options and the box still showed up.  You think it has something to do with the code in the JotForm itself?

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    JotForm Support

    Answered by NeilVicente on November 19, 2012 at 02:31 PM

    I think I get what your issue is about. You have configured your form to accept only one submission per browser session (Loose Check), that's why the subsequent submissions do not come through.

    The following warning should be displayed, but since the iFrame for your form is quite short, only the gray background is seen.

    To fix this, you will simply need to disable the Loose Check option. Additionally, the 100 submission limit can be a problem down the road. Are you sure you want to keep it that way?

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    Answered by branbran on November 19, 2012 at 03:07 PM

    Perfect!!  Thank you so much!  What is the default Submission Limit?  I thought I would put the Limit that the account said I had - but I do plan on upgrading once it goes live. 

    Thanks again,

     

    B

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    Answered by branbran on November 19, 2012 at 03:08 PM

    Also, I put the loose check because I didn't want a bunch of repeats - is there another way to accomplish this?

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    Answered by fxr on November 19, 2012 at 05:51 PM

    You could try adding a captcha field to prevent spamming.