Bugs, bugs, bugs. Suddenly I have numerous issues with my form and the Jotform service itself

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    Asked on November 19, 2012 at 02:54 PM


    1. I'm having a problem with my form. When checking off the "Per item (including corrections)" and Per item (excluding corrections) for instance, the text fields don't appear. It used to work perfectly previously, and the rules are setup as they should as you can see here:


    These are just some of the fields that don't work, so I think there must be some problems in your backend.


    Other issues that are probably related:

    2. Why do I suddenly have about 25 duplicates of the same rule inside the rule browser:


    It wasn't a problem before (and I didn't create them), and it's probably related to the bug above.

    3. I can't duplicate my form (to make a backup). Cloning simply makes a blank untitled form, and I can't even see it under the Jotform form list either, even after having saved. Not so good when your form seems to have suddenly been messed up by itself (or one of your feature upgrades).

    4. Could you in some way automatically convert the seperate actions in the rule panel that apply to the same field, into one single multi action rule (your new feature) - see http://www.jotform.com/answers/38901-Can-I-hide-multiple-fields-based-on-a-single-conditional-response? It's always been a mess to have all the rules for the same field in seperate rules, and there isn't a really any reason to keep them seperately after this upgrade. Manually setting it all up again is very risky, when you're dealing with a complicated form.

    Looking forward to hearing from you!

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    Answered on November 20, 2012 at 02:05 AM

    Hi Eduardo,

    Thanks for the answers! The problems in 1. seem to have been resolved automatically. But issue 2 still is there. Why does it happen, and can I safely delete them? (I'm asking since I don't want to them, if it's a bug in rule the viewer only)