What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    submissions not forwarding

    Asked by cbapexanna on November 19, 2012 at 03:35 PM

    I get a message that email has been successfully sent, but it never arrives.  Help!

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    Answered by modup2 on November 19, 2012 at 03:37 PM

    Im getting this problem also

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    JotForm Founder

    Answered by aytekin on November 19, 2012 at 04:47 PM

    Exactly on which form you have this problem? 

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    Answered by cbapexanna on November 19, 2012 at 05:03 PM
    CB Apex Agent Survey - Improvements for 2013


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    JotForm Support

    Answered by Deygus on November 19, 2012 at 06:46 PM

    @cbapexanna

    I do apologize but it appears that we've been experiencing slight server slowdowns due to high volumes of users on JotForm. It seems to have cleared up as of right now so it is possible that it may have not come through right away because of this, please check your email now to see and if not then you may want to check your spam folder.

    I also went ahead and checked your Email Notifications setup and determined that it was setup properly as a safe measure.

    Please let us know if the problem is continuing if you haven't got anything yet after doing so.

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    JotForm Support

    Answered by Deygus on November 19, 2012 at 06:48 PM

    @modup2

    Please tell us which of your forms are having this issue as well if it is continuing for you also?