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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I Can See My Saved Conditions but They Do Not Seem To Be Working On Submit.

    Asked by steve21shaw on November 19, 2012 at 04:18 PM

    I do not know what I need to do to make my saved conditions work when form is submitted. It only displays the generic thank you.

    I can view my saved conditions but I do not know how to get them to work.

    Help.

    Page URL:
    http://www.insuremelocal.net/auto-insurance-quotes.html

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    JotForm Support

    Answered by Welvin on November 19, 2012 at 06:34 PM

    Hi,

    I was able to get your custom messages for conditions. I think you are experiencing a delay and we are sorry for that, this sometimes happen due to server loads.

    Please re-embedd your form again using this;

    <script type="text/javascript" src="//www.jotform.us/jsform/21970558270154"></script>

    I hope this helps.

    Thanks

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    Answered by steve21shaw on November 19, 2012 at 09:44 PM
    Hello,
    I re-embedded the form using the script. It still does not work. Now it does not show anything upon submission of the form.
    Please advise,
    Stephen Shaw
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    Answered by pinoytech on November 19, 2012 at 10:07 PM

    Hi Stephen,

    Sorry for the inconvenience that may have caused. Regarding on the issue, have you tried already embedding your form code into your website using iFrame method? If not, can you please give a try.

    This is your form iFrame code:

    <iframe allowtransparency="true" src="//www.jotform.us/form/21970558270154" frameborder="0" style="width:100%; height:457px; border:none;" scrolling="no"></iframe>

    Thank you!

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    Answered by steve21shaw on November 20, 2012 at 12:32 AM
    I just tried implementing the Iframe. It still does not display the saved conditions when the form is submitted. It displays nothing.
    Please advise.
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    JotForm Support

    Answered by liyam on November 20, 2012 at 01:51 AM

    Hello steve21shaw.  I have forwarded this matter to our next tier support.  We'll let you know as soon as we have updates.

    Thank you for your patience and we apologize for your inconvenience.

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    JotForm Support

    Answered by ozan on November 20, 2012 at 10:59 AM

    Hi steve21shaw,

    Yes, the problem is resolved. Actually we were adding a feature to the conditions wizard (multiple actions to single condition), but something went wrong. Fortunately we've fixed recently, it should be allright by now. We hope this won't be repeated. Sorry for the inconvenience.