What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Lightbox embed code giving 404 error

    Asked by destinymetro on November 19, 2012 at 04:39 PM

    I'm using the lightbox embed code and its giving me a 404 error when clicking the link to launch the lightbox.  It does this even in the Test LightBox page in the JotForm admin site.  Any ideas on what I could be doing wrong?  I thought it was going to be as easy as copy and paste the code that is provided, but it doesn't seem to be working for me.

    Page URL:
    http://www.destinymetro.org/worship

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Welvin on November 19, 2012 at 06:42 PM

    Hi,

    I can see that you are embedding two (2) different lightbox codes into that page given and I suspect they are conflicting;

    Please try removing the first or any of them and leave only once (1) embed codes and see if that helps you view the form.

    Thanks

  • Profile Image

    Answered by destinymetro on November 20, 2012 at 06:12 AM

    If that is the case, then why do I get the same error when testing on jotform.com?  I removed one of the links and I'm still gettting a 404.

  • Profile Image
    JotForm Support

    Answered by idarktech on November 20, 2012 at 06:25 AM

    @destinymetro

    It is simpy because you have overlimited your free limits for this month. This is the reason why the form isn't displaying anymore and why it shows that error. Your forms are temporarily disabled due to this reason. Upgrading to one of our paid plans should help. JotForm · Pricing. However, if you don't like to upgrade you have to wait until your monthly submissions resets to zero which will happen every first day of the following month. For example, next reset will be on December 01, 2012.

    Hope this clarifies a bit. Thanks!