unable to login

  • Profile Image
    guest_23237075570048
    Asked on November 19, 2012 at 06:03 PM

    I tried logging in with Firefox & Chrome, but it just says "working ..." at the bottom of the screen. My account username is "gguie22"

     

    On Chrome it finally displayed the following message:

    Error on query: UPDATE `integrations` SET `username`='gguie22' WHERE `username`='guest_23237075570048'
    Error returned:Lock wait timeout exceeded; try restarting transaction

  • Profile Image
    EduardoMendez
    Answered on November 19, 2012 at 06:55 PM

    Hi there,

    Are you still experiencing this issue?  We apologize as we are currently experiencing some temporary difficulties.  We appreciate your patience.

    Please try logging into jotform.us and let us know if you continue to experience this problem.