What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    unable to login

    Asked by guest_23237075570048 on November 19, 2012 at 06:03 PM

    I tried logging in with Firefox & Chrome, but it just says "working ..." at the bottom of the screen. My account username is "gguie22"


    On Chrome it finally displayed the following message:

    Error on query: UPDATE `integrations` SET `username`='gguie22' WHERE `username`='guest_23237075570048'
    Error returned:Lock wait timeout exceeded; try restarting transaction

    Page URL:

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    JotForm Support

    Answered by EduardoMendez on November 19, 2012 at 06:55 PM

    Hi there,

    Are you still experiencing this issue?  We apologize as we are currently experiencing some temporary difficulties.  We appreciate your patience.

    Please try logging into jotform.us and let us know if you continue to experience this problem.