Conditions Wizard window not responding ...

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    Asked on November 19, 2012 at 10:38 PM

    I thought I'd let you guys know that the Conditions Wizard window is not actionable unless I first drag the window. I just have to move the window a tiny bit and then all the options star working. It's a bit inconvenient since it adds an extra step in the process and I have to set up to 40 conditions in some cases.

    I'm using Safari 5.1.7 on a MacBook Pro with OS 10.6.8.


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    Answered on November 20, 2012 at 01:26 AM


    Our developers have recently rolled out a new feature that allows adding multiple actions to conditions. I tend to believe that your problem is a simple browser caching issue as I cannot reproduce it on my end.

    Kindly try the following, then get back to us if the problem persists:

    1.  Log out your JotForm account
    2.  Clear your browser's cache
    3.  Restart your browser
    4.  Log back in

    We look forward to your feedback on this topic.