- NEHLAsked on November 20, 2012 at 06:36 AM
I have a form that has been running fine for many months now but all of a suddent all of my e-mail conditions have disappeared. Basically I have conditions set up whereby when a user submits a completed form I received an e-mail, they received a confirmation e-mail and a 3rd party received a copy e-mail. These have all now disappeared and on clicking submit the form now does not show the thank you page.
- NEHLAnswered on November 20, 2012 at 06:51 AM
As a point of note - I have tried re-applying the conditions and they are not saving. Also, this seems to be happening on ALL of my forms, not just one. I need this service restoring ASAP.
- JotForm SupportidarktechAnswered on November 20, 2012 at 07:04 AM
We are aware of this issue and it has already been addressed to our development team for a quick resolution. We'll let you know as soon as the problem is fixed.
Our apologies for the inconveniences caused.
- NEHLAnswered on November 20, 2012 at 07:07 AM
Thank you very much for the quick response and update.