What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-Mail conditions disappeared and form not working.

    Asked by NEHL on November 20, 2012 at 06:36 AM


    I have a form that has been running fine for many months now but all of a suddent all of my e-mail conditions have disappeared. Basically I have conditions set up whereby when a user submits a completed form I received an e-mail, they received a confirmation e-mail and a 3rd party received a copy e-mail. These have all now disappeared and on clicking submit the form now does not show the thank you page.

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    Answered by NEHL on November 20, 2012 at 06:51 AM

    As a point of note - I have tried re-applying the conditions and they are not saving. Also, this seems to be happening on ALL of my forms, not just one. I need this service restoring ASAP.

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    JotForm Support

    Answered by idarktech on November 20, 2012 at 07:04 AM


    We are aware of this issue and it has already been addressed to our development team for a quick resolution. We'll let you know as soon as the problem is fixed.

    Our apologies for the inconveniences caused.

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    Answered by NEHL on November 20, 2012 at 07:07 AM

    Thank you very much for the quick response and update.