Not able to clone form

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    karenhagglund
    Asked on November 20, 2012 at 02:17 PM

    I was not able to clone a form. It's a PayPal pro template with some additional fields and also the credentials were incerted. I want to create a clone and change the credentials to my sandbox account for testing. 

    BTW your form is here

    http://you-get-real.com/new-listing

    and is not showing the products i.e.

    http://form.jotform.ca/form/23197249208256.

    I also notice that the products were missing this morming and I had to re-enter them.

    What's gives?

    Tim

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    EduardoMendez
    Answered on November 20, 2012 at 02:45 PM

    Hi there,

    Here is what I see when I open your page and the stand alone form.

    They seem to be the same.  Are you still experiencing this issue?

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    EduardoMendez
    Answered on November 20, 2012 at 02:47 PM

    If you continue to experience this, please change the URL that is embedded on your form to:

    http://www.jotform.com/23197249208256

    Please let us know if you need further assistance!

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    karenhagglund
    Answered on November 20, 2012 at 02:59 PM

    Yes it still is not correct on my side, not working as advertized.

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    karenhagglund
    Answered on November 20, 2012 at 03:05 PM

    I swithed to an iframe so that will work okay. Thanks but any reason why the form won't clone?

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    EduardoMendez
    Answered on November 20, 2012 at 03:32 PM

    Hi there,

    We are working on a solutions for a glitch that we have been experiencing afer a new release.  It should be fixed soon.  Meanwhile, you can use this cloning method if you wish:

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL 

    Please let us know if that worked and thank you for your patience!