What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not able to clone form

    Asked by karenhagglund on November 20, 2012 at 02:17 PM

    I was not able to clone a form. It's a PayPal pro template with some additional fields and also the credentials were incerted. I want to create a clone and change the credentials to my sandbox account for testing. 

    BTW your form is here

    http://you-get-real.com/new-listing

    and is not showing the products i.e.

    http://form.jotform.ca/form/23197249208256.

    I also notice that the products were missing this morming and I had to re-enter them.

    What's gives?

    Tim

    Page URL:
    http://you-get-real.com/new-listing

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    JotForm Support

    Answered by EduardoMendez on November 20, 2012 at 02:45 PM

    Hi there,

    Here is what I see when I open your page and the stand alone form.

    They seem to be the same.  Are you still experiencing this issue?

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    JotForm Support

    Answered by EduardoMendez on November 20, 2012 at 02:47 PM

    If you continue to experience this, please change the URL that is embedded on your form to:

    http://www.jotform.com/23197249208256

    Please let us know if you need further assistance!

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    Answered by karenhagglund on November 20, 2012 at 02:59 PM

    Yes it still is not correct on my side, not working as advertized.

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    Answered by karenhagglund on November 20, 2012 at 03:05 PM

    I swithed to an iframe so that will work okay. Thanks but any reason why the form won't clone?

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    JotForm Support

    Answered by EduardoMendez on November 20, 2012 at 03:32 PM

    Hi there,

    We are working on a solutions for a glitch that we have been experiencing afer a new release.  It should be fixed soon.  Meanwhile, you can use this cloning method if you wish:

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL 

    Please let us know if that worked and thank you for your patience!