Email Address input is not accepting valid email addresses

  • Roxboro
    Asked on June 11, 2018 at 3:55 PM

    we have many registrations and today...two of them would not take as accepted because of the email address (which was correct for the person)..


    so I went into the form and changed the email format to just short text and it now takes again....


    but thinking this is a glitch?


  • Adrian
    Replied on June 11, 2018 at 4:38 PM

    I have created a demo form and the email validation seems to be working properly.
    Form DEMO: https://form.jotform.com/81616298404965

    Can you please tell us what was the email address that the user has used so that we can further check into this?

    Make sure that the "Disallow Free Addresses" option is set to OFF.

    Email Address input is not accepting valid email addresses Image 10

    If it is set to ON, free email addresses with a domain such as gmail or hotmail will not be allowed.